Shipments and returns

Please be patient while the site is under construction. 

Worldwide shipping is available but it may take some time to add the price structure for all countries as this is quite complicated. if your country is not listed at checkout then please contact me and i will add it in for you. Regards. Russ.

All items for sale on this site are made to order, please note the "lead time" on each product for an estimate of construction time. If there will be siginficant delay beyond this estimate we will contact you. The lead time specified is in addition to delivery time.

Your tracking code will be emailed to you when your order is ready for delivery. UK is usually next day and worldwide can be up to 1 week from despatch depending on location. 

Couriers such as UPS, TNT or fedex are used and require a signature on delivery or will leave a card to re-schedule delivery if no one is available.

UK.

Prices calculated at checkout are for Next day courier to mainland UK. Highlands and islands may incur extra charges. I will advise of any extra charges before comencing construciton of your plinth with the option to cancel. If you are unsure then please contact me with your post code and i will respond with an up to date quote.  I will usually contact you when the plinth is complete and ready to deliver to arrange a suitable day.

International.

Shipping prices calculated at checkout are generic prices for major cities in your country, rural areas and islands may incur extra charges. I will advise of any extra charges before comencing construction of your order with the opportunity to cancel. If you are aware of possible extra charges then please contact me with your area post code/zip code and details of the items you would like to order for a shipping quote.

Returns.

Due to the nature of custom made products all sales are final. returns may accasionally be accepted at our discretion and may incur a restocking charge. If you are not happy with your purchase then please contact me and i will do my best to address the problem.

Non custom or made to order items may be returned within 14 days in accordance with distance selling regulations (uk consumers only) please see full terms and conditions of use for more information. 

Damages.

Please check your item on arrival and In the unlikey event that your item arrives damaged then please contact me within 5 days. Any delay may effect your claim. If the box has significant damage then please sign for the item as damaged. Please read our terms and conditions of use for further information.